Returns & refunds

Food items

For food safety we can't accept returns of food because of a change of mind. If something arrives damaged, defective, past its best-before date, or is not what you ordered, we will replace it or refund it.

How to report a problem

Contact us as soon as possible after receiving your order (within 2 days for chilled or frozen items), with your order number and a photo of the item. Phone / WhatsApp +81 70-7565-1653 (daily 10:00–22:00) or email bjhalalfoods2025@gmail.com.

Refunds

Orders paid at the shop are refunded at the counter, by cash or PayPay. Cash-on-delivery orders are refunded by bank transfer to an account in your name. We refund the item price and its tax; for an item that was our mistake we also refund the delivery fee.

Cancelling an order

You can cancel free of charge until the order has been shipped or handed over at the shop. Please contact us with your order number. Phone / WhatsApp +81 70-7565-1653 (daily 10:00–22:00) or email bjhalalfoods2025@gmail.com.

If a cash-on-delivery parcel is refused or not collected, we may ask you to pay the delivery costs before accepting further orders.